FAQs
Alpha Tire
Do I need an appointment?
Appointments are recommended, especially for custom work, powder coating, caliper painting, tint, and lighting. However, we welcome walk-ins for many tire and maintenance services based on availability.Do you sell new tires?
Yes. We offer new tires in a wide variety of brands, sizes, and price ranges. Contact us with your tire size or vehicle information, and we’ll help you find the right option for your driving needs and budget.How do I find my tire size?
Your tire size is printed on the sidewall of your current tire and looks similar to 225/45R18. You can also find the recommended size on the sticker inside the driver’s door.Can you order tires or wheels that you don’t have in stock?
Yes. We work with multiple suppliers and can often receive special-order tires or wheels the same day or next business day, depending on availability.How long does tire installation take?
Most standard tire installations take approximately 45–90 minutes. Timing may vary based on the vehicle, wheel size, services requested, and how busy the shop is.What is included with tire installation?
Tire installation includes mounting, balancing, and free tire rotations for the life of the tires. Additional services—such as new valve stems, TPMS service, and tire disposal—may carry separate charges. We’ll explain your complete estimate before beginning the work.Do you repair flat tires?
Yes, when the tire can be repaired safely. The puncture must be in a repairable area of the tread and the tire must otherwise be in safe condition. Damage to the sidewall or shoulder usually cannot be repaired.Do you install customer-supplied tires or wheels?
Yes, in many cases. All customer-supplied products must be inspected for proper size, fitment, condition, and safety before installation. Labor charges still apply.Can you help me choose the right wheels for my vehicle?
Absolutely. We can help you select the proper wheel size, bolt pattern, offset, finish, and tire combination to achieve the look you want without compromising safe fitment.Do you offer custom wheel and tire packages?
Yes. We can create a complete package based on your vehicle, style, driving needs, and budget. Packages may include wheels, tires, mounting, balancing, TPMS service, and installation.Do you offer powder coating and wheel refinishing?
Yes. We offer wheel reconditioning and powder-coating options in a variety of colors and finishes. Turnaround time depends on the condition of the wheels and the work requested.Do you paint brake calipers?
Yes. We offer professional caliper painting with multiple color and finishing options. Contact us for current pricing, scheduling, and turnaround time.Can you fix bent, cracked, or damaged wheels?
We can inspect the wheel and determine whether it can be safely repaired or reconditioned. Some damage may be too severe for a safe repair, in which case replacement will be recommended.Do you service TPMS sensors?
Yes. We can diagnose TPMS warning lights and replace, service, or program sensors when applicable.Do you perform oil changes and brake services?
Yes. Alpha Tire offers oil changes, brake services, batteries, filters, wipers, and other select automotive maintenance services. Contact us to confirm the service needed for your vehicle.Do you offer mobile tire service?
Mobile service may be available depending on your location, vehicle, and the work required. Contact us with the details so we can confirm availability and pricing.What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, cash, Zelle, Venmo, Cash App, Apple Pay, Google Pay, and contactless tap-to-pay. Financing options are also available through Klarna, Affirm, Sunbit, Snap Finance, and Acima. A card-processing fee may apply. Financing is subject to approval and provider terms.Do you provide warranties?
Manufacturer warranties vary by product and brand. We also stand behind the workmanship performed by our team. Warranty coverage does not include damage caused by road hazards, impact, improper use, outside modifications, or normal wear unless specifically stated.Can you give me a quote over the phone or by message?
Yes. For the most accurate quote, please provide your vehicle’s year, make, model, tire size, and the service you need. Photos are especially helpful for damaged wheels, custom work, or unusual fitment requests.Where is Alpha Tire located, and what are your hours?
Alpha Tire is located in Burlington, North Carolina. We are open Monday through Friday from 7:30 AM–5:00 PM and Saturday from 7:30 AM–12:00 PM.





















